Customer Service Host (Ticketing Support)

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff to join our ticketing and sales team.

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

The Customer Service Host will deliver an enhanced level of customer service primarily during a reduced counter opening time of up to 90 minutes pre-show. They will sell tickets and provide information about the production, the theatre, and the local vicinity while optimising sales and acting as the sole point of contact for any ticketing queries. You will also have the opportunity to broaden your skills and train with our customer experience team.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatre with an ever-changing programme of events.

Please note you will be required to be available over the festive period.

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-... Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.